Delivery & Collection Procedures
At Quickslide, we aim to make your delivery experience as smooth and efficient as possible. Our loaders and drivers make every effort to provide the best service and deliver on time, handling each product with care. Please take a moment to review our delivery guidelines, which cover key details about the delivery procedures, potential charges, timescales, and requirements. Please note, our delivery and collection procedures have recently been updated to align with the latest Health and Safety requirements, providing a smoother and safer experience for everyone involved.
Booking The Delivery
When you place an order, you will be given a week commencing delivery date, which indicates the week in which you can expect your delivery. Please note, this is not a specific delivery date. Any changes to the delivery address or week, after your order confirmation may result in a delay.
Vehicle Access
We typically use 18-tonne rigid box vehicles. At the time of ordering, please inform us of any restrictions that could affect delivery, such as narrow roads, low bridges, or weight restrictions. If you think the vehicle size could pose a problem, please notify us immediately. If the driver arrives and cannot deliver due to these issues, a re-delivery charge will apply, and your delivery will be delayed.
Delivery Confirmation
No later than one week before your delivery, you will receive a text and/or email from our transport department with the following details:
- Estimated delivery date (may be a 2-day delivery window)
- Driver’s name and contact number
- Your Quickslide order reference(s)
- Delivery postcode
Preparation & Off-Loading
Before your delivery, ensure that you know the number of items you are expecting and that you have sufficient assistance to help you move the goods. At least two physically capable people must be available to help with the offloading. Please note that for health, safety, and insurance reasons, the driver cannot assist with moving the goods beyond kerbside delivery.
Upon arrival, the driver will offload the goods to the nearest ground-level location at your address using the vehicle’s tail lift. You will be responsible for moving the goods to their final destination.
Delivery Confirmation
You will have up to 15 minutes to inspect the goods for visible transit damage. If major damage is found, the items should be returned with the driver to speed up the rectification process. If you are unsure, please contact Quickslide Ltd. at 01484 727789 during the delivery. The delivery note must be signed, dated, and include your printed name as proof that all items were delivered in good condition. Any outstanding balance must be settled before the goods are offloaded.
Failed Delivery
Should your delivery fail due to any of the reasons detailed, the goods will be returned, and a re-delivery charge will be applied. These charges must be paid in full prior to the next delivery being planned.
Failed delivery charge: £0.50 per mile from our HD6 4BW location to the delivery address.
Re-delivery charge: £50 per item being delivered.
Delivery Restrictions
There are certain geographical restrictions to our delivery area. As such, we do not deliver to Northern Ireland, Republic of Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey, any islands of Scotland and the Scottish Highlands.
Please be aware that deliveries to the following postcodes: DD, EX, KA, LL, PH, DG, SA, TQ and TR are subject to an additional lead time of between 1 to 4 weeks. Please confirm lead times upon enquiry to ensure accurate scheduling.
Certain UK mainland postcodes are excluded from our standard delivery area and will be supplied on a ‘price on application’ basis: AB, IV, PH, KA 27-28, PA 28-29.
In addition, delivery charges may apply for some postcodes, including but not limited to EX, TQ, PL, TR, NR, IP and CT. Please confirm any applicable charges when placing your enquiry.
If we are delivering directly to your customer on your behalf, it is your responsibility to
ensure that they receive and understand this delivery information.
Please Read These Essential Steps For A Smooth Collection
Collections available from HD6 4BW 7am-4pm, Monday to Thursday, and 7am-1pm on Friday.
Please note, Fridays are often very busy on site with our own vehicles loading for the coming week. We would therefore advise where possible to avoid collecting on a Friday.
SAFETY FIRST
Please appreciate that we operate a busy site with a high volume of traffic. It is vital that you adhere to the site rules:
- Speed limit 5MPH.
- Walkways around site are marked, you must stick to these for your own safety
Whilst not mandatory, we would strongly encourage the following PPE when collecting products:
- High visibility vest.
- Steel toe cap shoes.
- Suitable gloves (especially if handling glass).
WHERE TO GO
When you arrive on site, please report to reception, which is located in the building on your left-hand side as you drive in to site. Our reception team will arrange any paperwork needed and call our loading team to prepare your products for a speedy transition process.
PLEASE DO
- Make sure you bring a suitable vehicle for the items you’re collecting. Pay attention to the window size, weight and volume to ensure that everything will fit on your vehicle, and you can store it upright. Don’t exceed the weight limit of your vehicle.
- Make sure that you have a suitable number of straps to safely secure all items that are being collected.
- Make sure that you have suitable protection to stop the straps rubbing on the items as well as rubbing on each other during transit.
Blankets and cardboard are always good! - If your vehicle has a tail lift, make sure that it’s in good working order beforehand.
PAYMENT
If applicable, any outstanding payment needs to be made before the goods are loaded.
ON SITE SUPPORT
Our loading team will assist with the loading of goods on to your vehicle but only if it’s safe to do so. Our loading team are highly trained in dynamic risk management and manual handling.
Our loading team are not authorised to work on the back of vehicles that are not covered under our own fleet insurance, so they can assist loading the goods but will not make their way on to the back of your vehicle.
This includes tail lifts.
PLEASE DO NOT
- Lay any window face down. They should always be upright.
- Lay glass down flat – risk of scratching.
- Lay glass units on top of each other – risk of damage / scratches.
- Lay a sliding sash window on its side.
PLEASE NOTE
Our loading team will complete a loading check sheet for all collections to monitor what has and hasn’t been adhered to in terms of our suggested practise for safe and secure loading.
How The Products Will Be Prepared
We aim to limit the weight of our windows and doors and with this in mind,
this is currently how the products will be made up during your collection.
Aluminium Bi-folding Doors
Sashes supplied loose. Always glass loose
Protection
You must ensure that you focus on protecting any painted and woodgrain items as these are most susceptible to damage during transport.
Aluminium Products
Will be protected with cardboard.
PVC Sliding Sash Windows
Will be protected on the top with cardboard corners.
PVC Casement Windows and Doors
Will be supplied with corner protection on the bottom.