Customer Service Assistant




Mon-Fri: 7:30am – 4:00pm




We currently have a vacancy for a Customer Service Assistant working in the Trade Counter. The hours of work are Monday – Friday 7.30am – 4.00pm. The successful applicant would ideally have a background of working in a trade counter, be able to organise themselves and others, prioritise workloads, whilst working to tight deadlines in a pressurised environment and be able to demonstrate a continuous improvement mindset.

Main Responsibilities:

  • To provide high quality, timely after sales customer support
  • Provide customers with advice and guidance on additional parts and technical issues
  • Manage all aspects of customer service within the Trade Counter
  • Work closely with Quality and Customer Service to drive continuous improvement
  • Ensure the accurate ordering of aftersales products for customers
  • Ordering and monitoring of stock levels and carrying out stock takes
  • Ensuring after sales products are sent out to customers in a timely manner
  • Ordering of engineering parts and ensuring these are prepared for the fitters/engineers
  • Adhoc ordering and logging of parts
  • Work alongside other business units to share best practice, creating an ethos of one team

The Necessary Skills, Qualifications and Experience include:

  • Excellent communication skills at all levels, both written and oral
  • Knowledge of fenestration products
  • Good attention to detail
  • Previous experience working in a trade counter would be beneficial
  • Positive attitude towards problem solving
  • Be able to demonstrate high expectations in service delivery
  • Demonstrate resilience in a fast-paced environment
  • Good organisation skills, with the ability to prioritise workloads
  • Work to tight deadlines and work under pressure
  • Computer literate – Microsoft Office
  • Continuous Improvement mindset
  • Commercially aware

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