Condensation is defined as the physical process by which a gas or vapour changes into a liquid. Regarding windows and doors, it is the difference in temperature between the internal and external environment, and the glass, that causes condensation to form. It is not a manufacturing fault.
A haze on the glass is usually an optical illusion caused by the sun shining on the glass at an oblique angle. It can happen at certain times of day and is caused by the sun reflecting off the energy coating on the inside of the glass.
Please report your issue to our customer care team here on website.
No, the woodgrain foil is bonded to the PVCu using hot glue and rollers, and it’s allowed time to set before being fabricated. Therefore, the woodgrain should never peel of it’s own accord, only if deliberately damaged.
For all products we recommend cleaning with hot soapy water. Avoid using chemicals, especially on woodgrain or painted products. On the vertical sliding sash windows, you can use a silicone spray to lubricate moving parts, such as springs. DO NOT USE WD40!